STAINMASTER Carpet Goes Wall-to-Wall at Lowe’s

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While the STAINMASTER brand has considerable equity in the home furnishings and flooring industries, the team at INVISTA was able to gain distribution at the world’s second largest DIY/Hardware chain by thinking like a challenger brand and adopting two key strategies to gain Retail Leverage.

Retail Leverage Principle #1: Bring Pent-up Demand to Stores
Retail Leverage Principle #2: Offer Product or Program Exclusivity

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Retail Leverage Tribe Has Spoken – Our Ideas For Garmin

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SUMMARY:

Last week we asked “How Can Retail Leverage Help Garmin?” We didn’t pretend to have the answer, but we did share lots of background on their current situation. We asked our readers to share any ideas/thoughts they had regarding Garmin’s dilemma and we were ecstatic with the response. Combine that with some “new” news from Garmin in the last couple of weeks, and it begs an update.

RETAIL LEVERAGE WEIGHS IN:
With the luxury of seeing these great ideas roll in from our community, @retailleverage has the benefit and privilege of building on the ideas that were shared …

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Best Buy Insider Provides Perspective On Fall Of Circuit City

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SUMMARY:

I found a great resource that fills in the blanks on Circuit City’s demise from a person I follow on twitter, @DonEames . He is a former Senior VP of Best Buy, and now has his own management consulting company. Even though he was inside the key rival of Circuit City, I believe he had front row seats to the demise. His analysis would be politically tough for a Circuit City insider to provide, especially given the it was just a year ago that the final stores shuttered.

Check it out – it is called “CIRCUIT CITY SIX: Six Fatal Mistakes of a Once “Good to Great” Company”. It is a quick and to the point read. I found it to provide valuable insight to both retailers and brands alike, and for that matter, consumers who used to shop there (or avoid it).

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How Can Retail Leverage Help Garmin?

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SUMMARY:

EVEN GARMIN CAN FEEL LOST:

Who wants to be the first to admit they don’t have the answer to a problem? What do you do when your product is becoming a commodity, and even worse, when others start giving it away for free?

Garmin, the maker of GPS systems, is getting hit with this double-whammy. The majority of their problems center on their Automotive/Mobile business segment, which includes the main product that comes to mind for Garmin, the portable GPS for your car. Just as Tivo has watched the cable / satellite companies erode their share with generic DVR’s, smart phones are poised to erode the stand-alone portable GPS business.

WHERE DOES GARMIN GO FROM HERE?

The central question for Retail Leverage and our readers is “What can Garmin do to gain Retail Leverage with its nüvifone line?”

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Best Buy Is Your Best Strategy To Gain Retail Leverage

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SUMMARY:
Well the dust has settled and results from the Q4 holiday season are in. I realize that some of our readers are in the CE community and have ready access to retailer share. Note that I’m not quoting anything from NPD that I have access to for my job. I’m linking to a couple of public sources to point out that you can get a good idea of what is going on with a little digging (or you can get it from us)! The data I’m sharing is from consumer surveys conducted by 2 different firms, so take it with a grain of salt – it isn’t cash register data, but provides valuable perspective on where consumers look to purchase their electronics.
1) AD AGE ARTICLE SHOWS BEST BUY GAINING GROUND (WITH 33% SHARE)
2) RETREVO PULSE ARTICLE SAYS BEST BUY LOSING GROUND (BUT WITH 40% SHARE)

TAKEAWAY: CONSUMER ELECTRONICS STILL REVOLVES AROUND BEST BUY
Best Buy is the dominant player in Consumer Electronics, a king maker that has influence with consumers beyond whatever its share actually is (33% – 41%). Even as Walmart and Amazon grow share in the CE space, it is ultimately because people get more comfortable NOT making their purchase at Best Buy. If you are a CE manufacturer, not having your products at Best Buy robs you of credibility with consumers and key influencers. If you are an agency with clients who sell products at Best Buy, you need to know as much about Best Buy as your clients because it is your best route to success. If the products you sell can’t succeed at Best Buy, you will have little leverage wherever else you go to peddle your wares. Conversely, succeeding at Best Buy paves the way for success in other channels. Best Buy does the heavy lifting for other retailers that sell consumer electronics. They just have to look at what Best Buy assorts as a baseline and start from there. So get it right in the first place and base your plans on success at Best Buy. Retail leverage will flow from there.

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How I Learned To Love Hi-Lo Pricing (And Get Better Circular Ads)

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5 HI-LO TACTICS TO TAKE TO HEART:
1) Launch high with instant rebate (sleeves out of your vest)
2) Price drop to original planned level (back to the future)
3) Price drop plus discount (price drop on steroids)
4) Vary Level of Instant Savings Based On Opportunity (keep your powder dry)
5) Never Ending Closeout (the McRib of closeouts)

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Five Retail Leverage Predictions for 2010

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Five Retail Leverage Predictions for 2010:
1) The CMO Will Become the CCMO (Chief Customer Marketing Officer)
2) Creative Services Agencies Will Learn the Language of Retail
3) It Will Take a Village to Make Social Networking a Relevant Marketing Tool for Retail Leverage
4) “Co-operative Planning” Content Will dominate Newsstand Best-Sellers
5) The New “All-in-One” Brand Will Dominate the Retail Landscape:

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You Can Be Skeptical of MagicJack – But Not How They Got Retail Leverage

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SUMMARY:

MAGICJACK: RETAIL AND DIRECT IN PERFECT HARMONY:

So you might ask yourself wasn’t MagicJack giving up something by tagging retailers, effectively pointing potential customers to stores?

Well they can start dialing back their Direct Response spend, or at least keep it flat. Plus after 2-3 years of hitting the airwaves hard with the same product, there are diminishing margins of return on the number of people who will buy your product direct. Chances are they saw the ad – if they were going to buy it direct they would have done so already.

Retail represents an untapped market. There are people who won’t buy direct, or maybe never even saw it on TV. And there is a good chance the retail margin they’ll pay is probably close to the cost per order to sell direct (media costs + fulfillment.

LESSONS LEARNED:

1A) Infomercials are a great vehicle for telling a story and building demand at retail.

1B) Marketers with a holier than thou attitude towards Direct Response TV (DRTV) are ignoring a viable tactic.

2) Take risk away from the retail buyer. This makes it easier for them to list / support your product. MagicJack wouldn’t be at retail if they didn’t have a success story from their direct experience, as well as ongoing aircover in the form of their DRTV spots they continue to run that in effect are ads for their retail placements.

3) There is less risk in balancing a direct and retail strategy than ever before. The battle lines have been blurred by retail consolidation, and the growth of private label. I don’t think the retail buyer spends much time worrying about where you are selling your product, as long as it is selling well in their stores. We spend way too much time worrying about who we compete against, versus just selling.

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Will Your Brand Be Up To The Challenge At Best Buy?

We here at Retail Leverage are big fans of Best Buy, so we were delighted when BusinessWeek took a look at Best Buy in the post-apocalyptic environment after the demise of Circuit City. While Walmart and Amazon are worthy foes, Best Buy is the only large national consumer electronics player left standing. However important Best Buy was before as part of the buying process – regardless of the final point of purchase – Best Buy is now ready to take advantage of its position.

If you are a challenger brand marketer (or an agency working with one) there are lots of takeaways.

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Lexmark Offered the Apple Store Value Beyond Printing

Despite its apparent misfit with the Apple Store panache, Lexmark announced last month that it successfully secured distribution of a new Lexmark-branded All-in-One Printer called “Interact” in Apple Stores and at store.apple.com. So how did Lexmark accomplish the seemingly impossible? By enacting a retail leverage strategy that aligned the Lexmark brand and product offering with the needs, wants, and expectations of the interconnected, tech & fashion-forward, high performance Apple-nation.

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