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What Is Your Retail Leverage Factor?

By Steve Marzio

What in the world is a RLF Rating?

We now have over 40 articles here at  RetailLeverage.com detailing many examples on vendors utilizing retailers successfully to achieve their own ends.  Because the amount of retail leverage a particular company holds is a highly subjective matter of discussion, the experts at RetailLeverage.com are introducing a way to measure this “power” in terms of a 1-10 rating scale, which we call a Retail Leverage Factor, or “RLF” rating for short.

Is Your Retail Leverage Factor A Fear Factor?

A RLF-10 rating represents the highest amount of retail leverage possible that a particular vendor may possess vis-à-vis  the largest retailers.  In these rare cases, retailer make very little if any margin but must feature aggressively in order to steer the strong consumer foot traffic through their doors.  Conversely, a RLF-1 rating is indicative of a company with little to no leverage to conduct business at main-stream, big box retail.  You will not find these products at retail and they have no consumer pull whatsoever, barely making them exist at all but for perhaps some tax shelter benefits.

Some ratings may be obvious, others may surprise you.  This is because there are many factors being considered when generating a retailer’s RLF score.  Let’s take a look at some of these factors.

Here Are The 5 Components Of The Retail Leverage Factor:

  1. Overall Size of Business of Vendor to Retailer: Obviously, when a company does hundreds of millions of annual dollars of business or more with a particular retailer, the vendor and retailer often feel the necessity to work collaboratively together to hold those significant dollars “in situ”.  However, sheer size of business is not enough to generate a perfect “10” score since sometimes large companies can fall asleep at the wheel and let new upstarts quickly become retailer darlings and get the premium features in ad and on the floor over the big guys.
  2. Growth Categories of Participation with the Retailer: The higher the growth curve of the category, the more interested a retailer becomes in giving those vendors what they want.  Consumers are asking store associates for the product and are pulling this product through retail shelves and off retail endcaps without much selling effort on behalf of the retailer.  Consequently, retailers want to feature these categories aggressively so that they can establish themselves as a category destination.
  3. Innovation Level of Company: Certain companies consistently bring new innovations to market helping participating retailers capture  new, incremental sales early and at the highest retail price points.  Beyond the direct revenue and margin benefits of showcasing new products, offering new innovations also helps solidify the image of said retailer as a destination for the uber-new, hot items.
  4. Margin Dollars and Rate Given to Retailer: When growth, innovation or sheer vendor size is not in a particular manufacturer’s  favor, often margin dollars can compensate for this and work to garner attention and support by the retailer for rather obvious reasons.  Throwing money at a retailer in various forms can produce results in the short run if spent correctly.  Quality defects or dismal results however will usually trump margin dollars every time.
  5. Consignment or Other Retailer-Incented Sell Through Incentives: Similar to #4 above, providing other go-to-market financial incentives such as consignment can effectively add to a retailer’s bottom line and go a long way to compensate for lack of substance in topics discussed in numbers 1-4 above.

Stay tuned to RetailLeveragec.om as we rate some of your favorite companies and assign them their first RLF score.

UNDERSTANDING THE SCALE RATINGS

As with any scale, the meaning of the rating is best interpreted when one understands the what the boundaries of the scale really mean.  Therefore, the retail leverage consultants have unanimously assigned Apple with a “RLF-10” rating. Retailers make very little selling Apple products vis-à-vis other manufacturers.  But the foot traffic and thus the opportunity for other market-basket filling items (i.e. high margin accessories) that featuring Apple can generate is quite considerable.  Retailers sit by the phone and just hope they will receive allocations commensurate with their forecasted demand on the latest Apple widget.  If Apple even has “sales persons” employed , they must be fully trained in the art of telling retailers “no” in hundreds of creative ways.  That is, Apple decides when and how high to turn the retailer faucet among its vast array of innovative products.

Since a “RLF-1” rating means a company is completely irrelevant to retail, it is not necessary to name an example.  By definition, it would be an oxymoron to even be able to do so.  We will not spend much if any time on companies with a score of RLF-1 since you most likely would not be able to find them at retail anyway.

Here are a few examples of our RLF scores for various manufacturers.

  • HP: RLF-8
  • Samsung: RLF-8
  • Vizio: RLF-6
  • Panasonic: RLF-6
  • Brother: RLF-5

TAKEAWAYS:

We’re trying to quantify the intangibles that we’ve all recognized when it comes to competing with other brands.  We haven’t patented the algorithm yet but we think we’ve got a unique angle that can help provide reference within categories and among vendors at a retailer.  If you are interested in obtaining an RLF rating for your company, please reach out to us.

Twitter: @retailleverage

Email: retailleverage@gmail.com

More Margin More Retail Problems?

By Benjamin Smith

Hand It Over!

A retailer asking for more margin?  Not shocking – or ridiculous.  It’s a free country – you can decide if you want to offer more, or stare them down.  Unless they have no respect for you or  your brand, in most cases, when they ask for more margin they have a good reason.  At the end of the day, it all goes back to the cost of opening / maintaining all those retail stores.

Credit: Wall Street Journal

You have to have faith in free markets that there are limits to what they can justify asking for – otherwise their competition down the street – or increasingly online – will find a way to do more with less.  This is of course reaching critical mass today as retailers like Best Buy see customers come to their store to get educated, then use smart phone apps and web research to compare prices and buy elsewhere.

How does a retailer asking for more margin tie into Retail Leverage?  I’ll illustrate our ideas and provide some suggestions at the end of this article, but the key perspective is that changes at retail present opportunities for a repositioning.  Whether it is a new buyer at your key retailer, a new entrant in your category, or a seismic shift in terms of where consumers purchase, change means you have a chance to gain leverage.

THE REST OF THE STORY ON NEXT PAGE->

Retail Leverage – An Agency Executive’s Perspective

By Vincent Young

The battle for power at retail often provides very black and white perspective to those on the brand side, or the retailer side.  Let’s face it – we both think the other needs us more than we need them – unless of course you are a challenger brand, in which case you better be good at showing why they need you.  We’ve tried to illustrate both perspectives, with articles highlighting successful strategies by both brands and retailers.  Now we’re bringing a new perspective – from an angle that is uniquely positioned to see it from both sides – the agency.

The team at Retail Leverage recently caught up with Jon Genese, Senior Vice President of Account Services at AMP Agency (Boston, MA) to get an agency’s perspective on some of the greatest challenges facing their national brand clients at retail.

We asked these questions, which helped cover a wide range of retail / shopper marketing issues:

  1. Where does the agency fit in the retail marketing equation?
  2. How has your agency had to evolve its capabilities given changes in the retail environment, in particular the changes in relationship between brands and retailers?
  3. How do you help brands gain advantage vs. private label?
  4. What skills do retail brand managers need to be successful in the future?

In case the video doesn’t play in your browser, here is a link directly to it:

http://www.youtube.com/watch?v=eXCBs3q_5oo

How To Maxx Out Retail er Leverage (With Unwilling Help From Apple’s IPAD)

By Benjamin Smith

Image courtesy of Engadget

I don’t care whether you are a retailer or a brand marketer, I just know that at some point on Friday November 19, 2010 you wished you had the same idea that some genius(es) at TJ Maxx did.

Imagine you’re sitting in a conference room in the bowels of your corporate office back in June 2010, trying to figure out what your Black Friday strategy and offers are going to be. At a retailer like TJ Maxx, in the past that could have included the sweet deal on a pair of PJ’s or a cashmere glove / scarf set. Settle down, I know the thought is intoxicating.  Mind you, the previous year TJ Maxx didn’t think too much of going bonkers for Black Friday, as you can see the played down Black Friday 2009 on their own facebook page. That person probably got fired.

So the pressure is on the new guy/gal.  What are you going to promote – the same old, or something better.  You’ve got your agency making a proposal for how to spend your dollars.  Do I smell a 2 week media flight of 30 second ads, and they said something about “activating” people via social media?  Well you can probably rest assured you won’t have to worry about any trampling incidents at your store on Black Friday if that is the case.

HOW TO BUILD AN ATOMIC BLACK FRIDAY PROMO:

Shut the conference room door, dim the lights, and make sure the skittish managers aren’t within earshot.  Now that it is safe, let’s talk about the most sacred of cows, offering a discount on something that is never on sale, expensive, possibly overpriced, yet on everybody’s shopping list. No, I’m not talking about discounting printer ink (you get fired for that).

How about the holy grail of pricing, even by Apple standards: The hot, irresistible IPAD?  What if you carved $1 Million dollars from whatever drek you were going to run to advertise the same boring me-too Black Friday offers, and poured that into a true retail exclusive, an IPAD for only $399, savings of $100 off. The largest savings on the hottest item of the last 2 years. The math is pretty simple:

MARKETING BUDGET:
Take the $1 Million you were going to dedicate to Black Friday advertising / PR / promotions and plow that into offering subsidizing the IPADS.  By the way, this could easily be scaled.  I used $1 Million to make it easy and relatively painless for any brand playing in big box retail.

SUBSIDIZED PRICING:
If you just quietly started acquiring the $499 model IPADS from various authorized resellers, there’d be no discount + an average of 8% sales tax. High end, you’re looking at paying $540. Of course, if you are able to find somebody willing & able to move volume, without alienating Apple or them knowing about it, then you might get a break. Let’s say you get 5% discount, but still have to pay sales tax. Low end you’re in for $513. Split the difference and it is approx. $525/unit. You’ve got to hit a magic price point + high optic of savings, so $100 off it is, to hit $399.
NET SUBSIDY = $125/unit.

NUMBER OF STORES:
You have 900 Stores. Run it in 50% of them. You don’t have to put it in every store – most markets will have more than 1 store, and people are willing to hunt for treasure like this.
Net = 450 stores.

NET IMPACT:
8,000 IPADS ($1M / $125/unit subsidy)
17 IPADS per store (8000 units / 450 stores)

That is a honest to goodness Black Friday promo if I’ve ever seen one, and I don’t care if it is sold out before Black Friday.  Read the fine print in your Best Buy insert this Thursday while you are waiting for your turkey. For some hot products you are lucky to get 10 per store. So 17 per store isn’t out of the question.  And for the nerds who might read this, yes I do know it was supposedly in some Marshalls stores too (owned by same parent company).  Just spread the same units over a larger number of stores, or increase the budget.  Regardless, this is a viable but different promo.

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All Hail the Kings of Retail Leverage – Monster Cable

By Vincent Young


A Monster Strategy:

The strategy is nothing short of genius – find a high-demand, high dollar consumer electronic product category and profit by selling the low-cost, high-margin accessories that complement the device and make it actually work.  The key, however, is to market the accessory as “premium” because, after all, when you spend top dollar on electronic equipment, what’s a few extra dollars to get optimal performance out of the thing? That’s basically the bottled-water-like business model and marketing strategy of Monster Cable.  In 1978, Monster Cable pioneered the model by marketing so-called “high-end” speaker wire to stereo retailers.

By the early-mid 2000’s, Monster Cable had evolved beyond premium stereo speaker wire and was the undisputed market leader in the “boutique” cable market  that served as a substantial source of revenue for retailers of electronics such as DVD players, stereo systems and TVs. Since the profit margins of DVD players and TVs were relatively low, the profit margins of Monster Cable products provided supplemental revenue for these retailers. Employees of consumer electronics retailers were all trained to market and bundle Monster Cable and similar products in order to boost retailer profitability. Monster Cable was everywhere!

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Shelf potato alert – Microsoft Kin mobile phone

This article appears courtesy of The Shelf Potato Blog, by Doug Garnett. The article was originally published on July 1, 2010, by Ben Smith.

“From half baked spud to dud in 2 months is no way to go through a life-cycle son.”

Article: “Death of the Microsoft Kin: A Look at the Evidence”

Article: “Microsoft’s Kin smartphone: No, it kin’t”

If you saw the commercials or talked to a rep in store, you probably couldn’t figure out what problems Kin solved or unmet needs it satisfied. The fact that it was pulled from the market so soon by a company with so deep of pockets leaves only a few conclusions and bigger questions.

How bad were sales – did anybody buy it?

Did Microsoft launch something it knew was bad but needed the flop to validate something? Was it a really expensive live focus group?

Article: “Microsoft Kin Gets a Price Cut…Already”

I always have a problem with companies willingness to make price moves once it is too late. Just 2 days ago the phones prices were effectively cut in half. Why not launch at those price points or heck it’s a mobile phone – why not free. At least they might have gained momentum out of the gate and gotten enough in peoples hands to see if it has legs.

What can we learn from Kin?

Don’t launch it if it is flawed.

Know your level of commitment going in. What are you willing to do if your product doesn’t get off to a good start. A powerhouse like MSFT can pull a stunt like this and still get the buyers to return their call. The rest of us don’t have that luxury.

Communicate what you do that is unique or you do better than anybody else – understand and share whatever your value is. I still have no idea what Kin does that you can’t do with an iPhone, droid, or whatever that motoblur feature is. They had an 8 figure budget to tell their story with and still failed.

Fight where you can win. They weren’t going to out apple apple on tv ads – and other players such as htc are running ads that are pretty clear with their value prop. How did anybody at msft or their agency convince themselves that their story would work. Beyond iPhone I am willing to bet the majority of phone choices occur in-aisle. If MSFT truly believed in the product they should have paid to staff demos 40 hours / week in the verizon stores / best buy.

Above all – be realistic.

If you liked this article be sure to check out Doug Garnett’s Shelf Potato Blog.  You can follow Doug on twitter @drtvguru, and of course at www.theshelfpotato.com

What Is A Shelf Potato?

By Ben Smith

The term “Couch Potato” has made it into pop culture, with its own wikipedia listing.  So when my friend Doug Garnett mentioned a concept he kept coming back to when describing dud products at retail, “Shelf Potatos”, I knew exactly what he was talking about, and I figure that anybody who is reading this retail oriented blog can start to get the picture.  Here is the concept, in Doug’s own words:

For years I’ve written about a type of retail product that my agency calls a “shelf potato“. It’s a well loved product — loved by the manufacturer, loved by the retail buyer who brought it in, and loved by the consumers who buy it. Except, the product mostly lounges on the shelf instead of rushing out the door.

It doesn’t need to be this way. Communication can bring shelf potatoes alive – especially communication with direct response television. (That’s DRTV – short-form and long form.)

There are many important examples of shelf potato success. Grills identical to the Foreman grill sat on shelves for nearly 20 years before that infomercial brought them to life. The Drill Doctor drill bit sharpener was languishing on retail shelves until our half hour made them into a superstar and a brand. The Kreg Jig sold well to cabinet shops, but came alive at retail once a half hour infomercial showed homeowners what they could do with it.

For more, read my article with tips for finding those shelf potatoes that communication can bring alive. The article was published by Home Channel News on May 5, 2010 as part of their Hardware Show Daily at the National Hardware Show.

Maybe your shelf potatoes can come to life if you put them on the right program for retail fitness.

What do Shelf Potatos have to do with Retail Leverage?  Well if you’ve had experience with Shelf Potatos, you know that they are enemies of gaining leverage at Retail.  They can stop you in your tracks, or set you back to square one, all the while sucking time and resources away from your primary mission, which is to drive growth for retailers and improve your standing at retail.

From time to time, I will syndicate content from The Shelf Potato Blog.  I think you will find it to be retail infotainment!  Let’s be realistic – if you are reading a retail blog, you think about what makes some products fail and some products succeed.  If we can save one spud from being a dud, then it was all worth it.

Martha Stewart Called To Carpet For Benefiting From A Legal Trade

By Ben Smith

I wanted to provide an update to Vince Young’s prior coverage of Stainmaster carpet’s move to Lowe’s and share an article by Chris Burritt that just appeared in Business Week detailing how the dust has settled.

“Martha Stewart can thank a move by Invista’s Stainmaster unit for her good fortune. Stainmaster had been a major Home Depot carpet brand since 1996. Invista recently dumped the leading home improvement retailer to boost its sales through No. 2-ranked Lowe’s and a string of smaller distributors. Home Depot managers figure Stainmaster was under pressure by its independent carpet dealers, who had trouble competing with the big box retailer’s low prices. “We were selling a lot of carpet at very good prices,” says Gordon Erickson, Home Depot’s senior vice-president for decor. “We were a bit surprised.”

The net is that Martha Stewart now has the featured brand of carpet at the #1 carpet retailer in the US, Home Depot.

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Forget Perfection – Just Worry About Good Enough

By Ben Smith

So I thought I had  come up with this revelation, but apparently I’m not the only one.  The good news is that as you read this you’ll likely realize you’ve had the same thoughts too.  Type A personalities might want to stop reading now.

We are in the age of “Good Enough”.

Wired magazine called it “The Good Enough Revolution - When Cheap and Simple Is Just Fine”.

They lead with the example of how in camcorders, the fancy expensive football size gave way to Flip’s pocket sized basic video camera with built-in USB.  The ability to easily upload & share short video clips proved “good enough”.  Of course Flip can’t be feeling too cocky.  One day they’ll be the victim of “Good Enough”.  See the next few examples I’ve supplied and you can probably imagine why …

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Sharp Quattron TV’s Add Yellow But Their Marketing Makes Me Blue

By Ben Smith

We’re not fans of 360 marketing plans here at Retail Leverage – partly because the term is overused, and partly because the terminology leads you to believe that your plan is incomplete if you don’t cover all your bases, spreading your dollars around. For most of us, you have to choose – have a crappy 360 plan, or focus your dollars to own something.

You might think that the big players have seemingly unlimited funds that allow them to execute plans that cover the marketing spectrum, but that doesn’t mean their spend makes sense.

SHARP QUATTRON TV’S

Today we’re focusing on Sharp and the launch of their new line of TV’s branded as “Quattron”. Sharp likely had a big budget to launch – table stakes to market products in the television category are likely in the hundreds of millions. Still though – they aren’t going to out advertise Sony & Peyton Manning, or Samsung & the NFL sponsorship, and their budgets will never come close over multiple quarters.
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